Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original condition and packaging, with tags attached, and accompanied by proof of purchase.

To request a return, please contact us at finduget@gmail.com.

Please note that returns sent without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

• Sale items

• Gift cards

• Personalized or custom products

• Beauty and personal care items

If you have questions about your item’s eligibility for return, feel free to contact us.

Exchanges

To exchange an item, please return the original product first. Once your return is approved, you may place a new order for the desired item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that banks and payment providers may require additional processing time.

If you have not received your refund after 15 business days, please contact us at finduget@gmail.com.