Frequently Asked Questions (FAQ)

1. How long does shipping take?

Shipping usually takes 5–10 business days for domestic orders and 7–20 business days for international orders.

2. Do you provide tracking information?

Yes, once your order is shipped, you will receive a tracking number via email.

3. How can I contact customer support?

You can contact us anytime at finduget@gmail.com. We usually respond within 24–48 business hours.

4. What is your return policy?

We offer a 30-day return policy. Items must be unused and in original packaging. Please see our Return Policy page for full details.

5. Can I cancel my order?

Orders can only be canceled before they are processed or shipped. Once shipped, cancellation is not possible.

6. What payment methods do you accept?

We accept all major credit and debit cards and secure online payment methods supported by Shopify.

7. Is my personal information safe?

Yes, all information is encrypted and processed securely through trusted payment providers.